FAQ
Frequently Asked Questions
What payment methods do you accept?
We currently accept PayPal. More payment options will be available soon.
How long does shipping take?
Orders are processed within 2-5 business days. Standard U.S. shipping takes 7-14 days.
How does free shipping work?
Free shipping is available for orders of $50 or more before discounts.
If you apply a discount code and your total drops below $50, shipping fees will be added at checkout.
I used a discount code, and now I see a shipping fee. Why?
Free shipping is based on your order subtotal before applying discounts.
If the discount lowers your total below $50, the system will automatically add shipping charges.
How can I still get free shipping after using a discount?
If your total is just below $50 after applying a discount, you can add a small item to your cart to qualify for free shipping!
Can I return an item if I change my mind?
Unfortunately, we do not accept returns for change of mind at this time.
How can I contact customer support?
You can reach us at support@lumisoom.com for any inquiries.
Do you offer international shipping?
Yes, we ship to selected international locations. Shipping times and fees vary by region.
Are your products eco-friendly?
We strive to source sustainable and eco-friendly products that align with our brand philosophy.
Still need help?
Contact Us