Our Policies



Return & Refund Policy


At Lumisoom, we collaborate with multiple suppliers to bring you a curated selection of interior decor products. Because our products are shipped directly from different suppliers, return and refund policies may vary.


 📌Return Request Period

- Most items are eligible for return **within 14 days of delivery**, based on supplier policies.  
- If you wish to return an item, you must submit a return request within this period.  


📌Return Conditions 

- Items must be **unused, in original packaging, and in resellable condition**.  
- Some products may be final sale and not eligible for returns. Please check the product page for details.  


📌 How to Request a Return

1. **Check the product page** for supplier-specific return details.  
2. **Contact our support team** at [support@lumisoom.com] with your order number and return request.  
3. We will provide **supplier-specific return instructions and the return shipping address**.  


📌 Refund Process  

- Refunds are issued once the returned item is received and inspected by the supplier.  
- Approved refunds will be processed to your original payment method **within 5-10 business days**.  
- **Shipping fees are non-refundable**, and return shipping costs may be the responsibility of the customer.  


🚨 Exceptions  

- Custom-made, clearance, and final sale items may not be eligible for returns.  
- If an item is damaged or defective upon arrival, please contact us **within 48 hours of delivery** for assistance.  


📩 **For return inquiries, email us at [support@lumisoom.com].**  


 

Shipping & Delivery Information


At Lumisoom, we collaborate with multiple trusted suppliers to bring you a curated selection of interior decor items. Since our products are shipped directly from different suppliers, shipping times and costs may vary.


📌 Estimated Delivery Time

  • Orders are typically processed within 3-7 business days.
  • Shipping times vary depending on the supplier and your location, with most orders arriving within 10-20 business days.
  • If your order contains multiple items, they may arrive separately due to different supplier locations.


📌 Tracking Information

  • Once your order is shipped, you will receive a tracking number via email.
  • Each supplier may use different shipping carriers, so tracking details may differ.


📌 Shipping Costs

  • Orders under $50: Flat rate shipping fee of $9.95
  • Orders over $50: Free Shipping within the U.S.
  • Some products may have unique shipping rates based on weight or supplier policies. These will be specified on the product page.

   

  Lumisoom offers free shipping on orders over $50 before discounts.

  • If your order total is $50 or more before applying a discount, you will qualify for free shipping.
  • If a discount code reduces your total below $50, standard shipping rates will apply.
  • Shipping rates are automatically calculated at checkout based on your final total after discounts.

💡 Tip: If your total drops below $50 due to a discount, consider adding an extra item to enjoy free shipping!

  

🚨 Please note: While we strive to provide accurate shipping estimates, delivery delays may occur due to factors beyond our control (e.g., customs, weather conditions, carrier issues).


📩 For questions about your shipment, please contact us at [support@lumisoom.com].

 


Terms & Conditions

 

By using Lumisoom, you agree to the following terms:


1. Order Processing & Fulfillment

  - Orders are processed once payment is confirmed.
  - We reserve the right to cancel orders due to stock issues or unforeseen circumstances.


2. Product Availability & Supplier Variations

 - As we source from multiple suppliers, product availability, pricing, and shipping times may vary.
 - Some items may ship separately and arrive at different times.


3. Returns & Refunds

 - Returns are accepted based on supplier-specific policies.
 - Refunds are processed after the supplier confirms item condition.


4. User Conduct

 - Customers must provide accurate shipping details. We are not responsible for orders lost due to incorrect addresses.
 - Any fraudulent activity may result in order cancellation and legal action.


📌 For any inquiries, please contact our support team at [support@lumisoom@com].

 

 

Privacy Policy

 

This Privacy Policy describes how Lumisoom ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumisoom.com (the "Site").

By using our Site and Services, you agree to this Privacy Policy. If you do not agree, please do not use or access our Services.


📌 1. Information We Collect

We collect various types of information to provide and improve our Services.

✅ Information You Provide Directly

  • Contact details (name, address, phone number, email)
  • Order details (billing/shipping address, payment confirmation)
  • Account details (username, password, security questions)
  • Customer support interactions

✅ Information We Collect Automatically

  • Device information (IP address, browser type, network connection)
  • Usage data (interactions with the Site, Cookies)

✅ Information from Third Parties

  • Payment processors (e.g., PayPal, Shopify Payments)
  • Third-party analytics tools (e.g., Google Analytics)

🚨 Supplier Data Sharing Notice:
Since Lumisoom works with multiple suppliers, some customer information (shipping details, order information) may be shared with suppliers only for order fulfillment purposes.


📌 2. How We Use Your Information

We use collected data for:

  • Processing orders, payments, and shipments
  • Providing customer support and responding to inquiries
  • Improving our Services and website performance
  • Preventing fraud and ensuring account security
  • Complying with legal obligations

📩 Marketing Communications
We may send promotional emails. You can opt-out anytime via the "unsubscribe" link in our emails.

🚨 Third-Party Data Processing Notice:
Lumisoom does not sell or rent your personal information. However, we share necessary data with third-party service providers (e.g., payment processors, logistics partners) to fulfill your orders.


📌 3. Cookies & Tracking Technologies

Like many websites, we use Cookies to improve your experience.

  • Cookies help us remember preferences, track analytics, and enhance site performance.
  • You can disable Cookies in your browser settings, but some features may not work correctly.
  • Third-party advertising services (e.g., Google Ads, Facebook Pixel) may also collect data for marketing.

🔗 See Shopify's Cookie Policy for more details.


📌 4. How We Share Your Information

Your information may be shared with:

  • Suppliers & fulfillment partners (to process and ship your order)
  • Payment processors (to handle transactions securely)
  • Legal authorities (if required by law)

🚨 Supplier-Specific Privacy Notice:
Each supplier may have different data processing policies. If you have concerns about how your data is handled, please contact us at [support@lumisoom.com].


📌 5. How Long We Keep Your Information

We retain personal data only as long as necessary to provide our Services and comply with legal requirements.

  • Order & account data: Retained for up to 5 years for tax/legal reasons.
  • Marketing preferences: Stored until you opt out.
  • Customer support data: Deleted after 12 months of inactivity.

📩 To request data deletion, contact us at [support@lumisoom.com].


📌 6. Your Privacy Rights

Depending on your location, you may have the right to:
✅ Access the personal information we have about you
✅ Request corrections to inaccurate data
✅ Request deletion of your personal data
✅ Opt out of marketing communications

To exercise your rights, contact us at [support@lumisoom.com].


📌 7. Security Measures

We take data security seriously and use SSL encryption to protect sensitive information. However, no online platform is 100% secure.

🚨 Account Security Notice:

  • Do not share your password with anyone.
  • If you suspect unauthorized account access, contact us immediately.


📌 8. International Data Transfers

  • If you access our Services from outside the U.S., your data may be processed in the U.S. or other countries where our partners operate.
  • We comply with GDPR (for EU customers) and CCPA (for California residents) when handling personal information.


📌 9. Contact Us

For questions or concerns about this Privacy Policy, reach out to us:

📩 Email: support@lumisoom.com
🌎 Website: www.lumisoom.com